Email Etiquette

Course summary

Emails have an ability that many channels don’t! So, it is vital to get the skills right for drafting accurate emails for better results. Email etiquette have become one of the most essential skills for a professional. This course on 'Email Etiquette' provides insight on the structure of an e-mail, its types, guidelines & checklist for drafting an e-mail, and tips for drafting an effective e-mail.

Learning outcome

By the end of the course, learner will be able to:

  • Draft different types of e-mail for any context or situation.
  • Structure the emails in a proper manner.
  • Understand and apply the rules for effective emails.
  • Become aware of some of the tips for making the e-mails flawless and a perfect one.

Modules

Knowing the structure is the fundamental aspect in learning about email etiquette. Hence, this module deals with the basics such as the fields in an e-mail, their purpose and how to use them and when to use.

Everyday calls for different emails to be drafted, sent and responded to. In a typical workday, there would be various instances for which one has to work on an email. This module deals with the types of an e-mail such as requisition e-mails, project related e-mails, meeting invite mails, feedback e-mails and grievance e-mails. The module also provides a checklist for ease of checking the nuances that are to be followed for each type of email.

Communication works for those who work at it. Emails can be more effective when the skill is perfect. This module provides tips to write an effective e-mail, some do’s and don’ts to be followed, and the ways to organize the mailbox.