Handling Workplace Conflict

Course summary

Conflicts are inevitable. Having said that, it is imperative to ensure workplace is devoid of conflicts. This course on ‘Handling workplace conflict’ gives an understanding of different forms of conflicts and their sources, strategies to approach conflicts and the skills required to manage them. The course also describes various conflict management styles and frameworks to minimize conflicts.

Learning outcome

By the end of this module, the learner will be able to:

  • Understand the source of conflicts in a workplace -Apply conflict management strategies to handle conflicts
  • Demonstrate various styles of conflict management
  • Adopt a framework to minimize conflicts a in a virtual environment.

Modules

Conflicts are unavoidable in any workplace. The skills and strategies to manage conflict situations will make one become an effective team player or a leader. This module covers the topics that are necessary to create a conflict free work environment and to handle conflicts efficiently when they occur.