Negotiation Skills

Course summary

Let us never negotiate out of fear. But, let us never fear to negotiate. In a workplace, negotiations are unavoidable. As a professional, one might be required to handle all negotiations in a professional manner. This course on 'Negotiation skills' comprises modules that gives an overview of negotiation and how to handle negotiations. The course outlines the different negotiation styles, strategies and techniques that will help one to be a confident negotiator. It is critical to watch our and other's emotions during negotiation. Therefore, psychological tactics play a vital role in negotiations.

Learning outcome

By the end of the course, learner will be able to:

  • Become aware of why negotiations occur in the workplace and how and when it can occur.
  • Choose the right negotiation style that is most appropriate to handle any issue.
  • Evaluate the other negotiators and adapt to the competing climate.
  • Apply various negotiation tactics to win a situation.
  • Adopt the steps of negotiation process and handle emotions during negotiation.

Modules

Negotiating is a real art. Knowing about the types of negotiation and negotiators helps acquire the art of negotiation. This module gives insight about these which helps the learner to acquire the traits of a confident negotiator. The module also deals with the difference between negotiation and persuasion which one must have clarity about for becoming a good negotiator.

There are various negotiating styles which one must be aware of. This module deals with the five distinct negotiation styles – Competitive, Collaborative, Compromising, Avoiding and Accommodating style of negotiation.

To master the art of negotiation one has to be completely conversant of the negotiation process. This module deals with the eight golden steps that guide the learner plan the negotiation process.

Handling one's emotions is crucial during emotions. And most importantly the success of negotiation depends on how the emotions are handled. This module deals with how to handle emotions during negotiation, how to focus on the body language while negotiating, and also touches upon the ways to handle and resolve disagreements during a negotiation.