Work Etiquette

Course summary

Following an etiquette in workplace is very crucial. It becomes the key for first impression in any organization. So, we have a few etiquette to follow in order to conduct in a professional manner. Etiquette starts with persons and translates into business. This course on 'Workplace Etiquette' is divided into three sections that deal with personal and business etiquette, meeting and telephone etiquette, and finally e-mail etiquette and business writing. All these etiquette put together will transform one into a highly professional individual as a better contributor at work.

Learning outcome

By the end of the course, learner will be able to:

  • Identify the right ways to groom for the workplace.
  • Understand the need for professional behavior in a workplace.
  • Adopt the appropriate body language and gesture that are best suited for a situation.
  • Be aware of the travel and business etiquette.
  • Become mindful of the code of conduct for meetings and conduct meetings professionally.
  • Understand the ways to handle telephone calls at work.
  • Become better in drafting flawless emails, business letters, reports and all related written communication aids.

Modules

In this course, learner will explore the essentials of personal hygiene and cleanliness. Learner will be taught about professional appearance and grooming that are appropriate for a workplace. The module also deals extensively on business etiquette, body language and gestures that are appropriate for a given situation. The course also focuses on few other etiquette that enables one to conduct in a professional manner. Etiquette to be followed while at the cubicle, while dining or greeting someone at office, while at an elevator, while giving or receiving a business card there are certain standard ways in which one has to conduct themselves in order to be looked upon as a professional. The module also deals with office decorum and the right way to conduct oneself during office travel.

In this course, learner will learn about meeting etiquette focusing right from drafting and sending the meeting invite, timekeeping during the meeting for being mindful of everyone's valued time, roles and responsibilities of the attendees in a meeting, how and when to take the minutes of the meeting, following the guidelines for conducting a meeting, and learn all about virtual meetings. The learner will also learn about telephone etiquette which in turn concentrates on workplace, customer handling, and handling sales calls in a professional manner.

Email etiquette deals with understanding the structure of an email, types of email, guidelines to draft effective emails, and some type for drafting better mails. Knowing the structure is the fundamental aspect in learning about email etiquette. Hence, this module deals with the basics such as the fields in an e-mail, their purpose and how to use them and when to use. Everyday calls for different emails to be drafted, sent and responded to. In a typical workday, there would be various instances for which one has to work on an email. This module deals with the types of an e-mail such as requisition e-mails, project related e-mails, meeting invite mails, feedback e-mails and grievance e-mails. The module also provides a checklist for ease of checking the nuances that are to be followed for each type of email. Communication works for those who work at it. Emails can be more effective when the skill is perfect. This module provides tips to write an effective e-mail, some do’s and don’ts to be followed, and the ways to organize the mailbox. The module also deals with business writing.